Cases and queues
Organise work by support area, priority, category, tags and assignment.
CUSTOMER SUPPORT SOFTWARE
Customer support that stays connected to the customer record.
Leadsaro turns customer issues into trackable cases without separating support from CRM, internal communication and operational availability.
No credit card required for the free-trial flow.
Why this workflow matters
A customer request can become overdue while everyone assumes someone else owns it. Cases brings assignment, queues and response deadlines into a shared support view.
SLA visibility
Track first-response and resolution deadlines so urgent work does not disappear in a general inbox.
CSAT after resolution
Collect a 1–5 customer satisfaction score and optional comment after a case closes.
What you can do in Leadsaro
✓Case numbers
✓Queues and assignment
✓First-response SLA
✓Resolution SLA
✓Macros
✓CSAT
Keep an unanswered case visible
A customer request can become overdue while everyone assumes someone else owns it. Cases brings assignment, queues and response deadlines into a shared support view.
- Create the case and choose the relevant queue and category.
- Assign responsibility and check the response deadline.
- Record progress, resolve the issue and request feedback where appropriate.
What to check in your trial
Review first-response time and the number of breached deadlines.
Illustrative workflow, not a customer result. Feature availability depends on your plan.
Connected to the rest of the workspace
This workflow does not sit on its own. Leadsaro is designed so CRM, customer service, Team Chat, Knowledge, Dayflow and workforce visibility can remain part of the same operating context.
CRMOpportunitiesCasesTeam ChatKnowledgeDayflow
Frequently asked questions
Is Leadsaro a Zendesk clone?
No. Leadsaro includes service-desk workflows but connects them to CRM, Team Chat, workforce status and the rest of the workspace.
Can cases be assigned automatically?
The service workflow supports auto-assignment logic when configured.
Can customers rate support?
Yes. Closed cases can generate a CSAT request.
One workspace. Less switching.
See how Leadsaro connects customer work, team communication and daily operations for your company.