Terms of Service

These Terms govern access to and use of Leadsaro, a CRM service operated by InstaForce Lda, Portugal. By creating an account or using Leadsaro, you agree to these Terms. If you use Leadsaro for an organisation, you confirm that you are authorised to act for that organisation.

1. The service

Leadsaro provides CRM functionality for managing prospects, clients, communications, follow-ups, workflows and related business information. Features may vary by plan and may evolve over time.

2. Accounts

You must provide accurate account information and keep login credentials secure. You are responsible for activity carried out through your account and for managing access granted to users in your workspace. Notify us promptly if you believe an account has been compromised.

3. Seven-day free trial

Eligible new accounts may use Leadsaro free for seven days without providing a credit card. At the end of the trial, you must choose an available paid plan to continue paid-plan access. If no subscription is started, access may be limited or the workspace may become read-only until a plan is selected.

4. Plans, subscriptions and payment

Standard plans are offered at the prices shown on the Leadsaro website at the time of purchase. Taxes may apply depending on location and customer status. Subscription billing and available payment methods are shown before payment is confirmed. Payment may be handled by third-party payment providers.

Unless otherwise stated at checkout, paid subscriptions renew automatically for the selected billing period until cancelled. You can cancel future renewal through the available billing controls or by contacting support. Cancellation does not remove rights that cannot lawfully be excluded.

5. Corporate plans

Corporate starts at 50 users and may include custom pricing, onboarding, terminology, roles, workflows, configuration, data import assistance or other agreed adaptations. Corporate services may be governed by an order form, proposal, data processing agreement or other written agreement. If there is a conflict, that signed agreement takes precedence for the relevant Corporate service.

6. Customer data and ownership

You retain ownership of the business data and content you submit to your Leadsaro workspace. You give InstaForce Lda the limited rights necessary to host, process, transmit, back up and otherwise handle that data solely to provide, secure and support the service and as otherwise permitted by law or agreement.

You are responsible for ensuring that you have a lawful basis and any required notices, permissions or consents for personal data you add to Leadsaro or use through communication and automation features.

7. Calls, email and automated follow-ups

Where calls, email or automated follow-ups are available, you remain responsible for the content, recipients, timing and lawful use of those communications. You must comply with applicable privacy, direct-marketing, anti-spam, telecommunications and recording rules. Leadsaro must not be used to send unlawful, deceptive, abusive or unsolicited communications.

8. Acceptable use

You may not use Leadsaro to violate law, infringe third-party rights, distribute malware, attempt unauthorised access, interfere with service security, scrape or overload the service, send prohibited spam, impersonate others, or use the service for fraudulent or abusive activity.

9. Intellectual property

Leadsaro, its software, interface, branding, documentation and underlying technology are owned by or licensed to InstaForce Lda. These Terms grant only a limited, non-exclusive, non-transferable right to use the service for the duration of your account or subscription. No ownership in the Leadsaro platform is transferred to you.

10. Availability and changes

We aim to keep Leadsaro reliable and available, but uninterrupted service cannot be guaranteed. We may maintain, update, modify or replace features to improve security, reliability, performance or product capability. Material changes affecting paid users will be handled in accordance with applicable law and contractual commitments.

11. Suspension and termination

We may suspend or terminate access where reasonably necessary for security, non-payment, material breach, unlawful use or risk to the service or other users. Where appropriate, we will provide notice and an opportunity to resolve the issue. You may stop using Leadsaro and cancel your subscription subject to the applicable billing terms.

12. Warranties and liability

Leadsaro is provided with the level of care required by applicable law. To the maximum extent permitted by law, InstaForce Lda is not responsible for losses caused by misuse, unauthorised account access resulting from customer-controlled credentials, third-party services outside our control, or business decisions made solely from CRM data. Nothing in these Terms excludes liability that cannot legally be excluded or limits mandatory consumer rights.

13. Consumer rights

If you use Leadsaro as a consumer and mandatory consumer-protection law applies to you, those statutory rights remain unaffected. Any applicable withdrawal, digital-service or conformity rights operate according to the law that applies to your purchase.

14. Privacy

Our handling of personal data is described in the Privacy Policy. Business customers may also be offered a data processing agreement where appropriate.

15. Governing law

These Terms are governed by Portuguese law, without limiting mandatory rights that apply under the law of a user’s country of residence where those rights cannot be waived. For business customers, disputes are subject to the competent courts in Portugal unless another written agreement states otherwise.

16. Contact

InstaForce Lda
Portugal
Support: info@leadsaro.com